Trial Terms and Conditions

Your agreement

By paying your bond, you are agreeing to:

  • Keep your home smokefree whilst hiring from Nappy Mojo
  • Wash dirty nappies at least every 3 days (Or 4 days with a prewash cycle on day 2)
  • Not use fabric softeners on the nappies (Detergents with fabric softener in them are ok though)
  • Not wash nappies with any dark coloured clothing items
  • Not wash nappies over 60 degrees
  • Inform us of any lost or damaged items as soon as possible
Contents of Packs
  • Trial nappies will be brand new and unwashed 
Trial Period
  •  Trial end date will be 18 days after your hire pack is sent, but please use the nappies as soon as they arrive
  • Let us know if your trial pack has not arrived after 4 days
  • If you decide to return the nappies or one of the nappies, package must be booked for return on or before the end date. 
Bond

 

  • Your bond is refundable at the end of your hire period given that your pack is returned on-time, in full, and is in 'acceptable condition’
  • OR Bond may be used to purchase the nappies for after your trial. 
Returning trial nappies 
  • You may just your own courier service, or book a return through us.  
'Acceptable condition' of returned items
  • All items must be clean and properly dry before return
  • Please remove fluff, hair and lint from velcro
  • Some light staining is ok and will not affect your deposit being refunded
  • Excessive staining, strong smells, dye transfer, staining from things other than baby poop, or unwashed nappies will result in some or all of your bond money being retained by us for the purpose of extra laundering/ nappy replacement.
  • If a nappy is damaged during your hire period, let us know as we may be able to return it to the manufacturer if its faulty. If you continue to use it and return it to us damaged, you will be charged the full retail value for replacement
  • If one or more nappies, or parts of a nappy are not returned or are damaged due to ill treatment, you will be charged the full retail value for replacement
  • If the bond is not enough to cover damage or missing items, or if you have utilised your bond for purchases, you will be sent an invoice which must be paid within one week. If this invoice is not paid within one weeks, we reserve the right to pass your details on to a debt collection agency. In this case you will be required to pay the invoice and the debt collection fees.

 

Terms and conditions are updated regularly and subject to change